Make sure arrangements have been made before your installer arrives to your neighborhood (gate codes, security, parking, elevators, etc).
Remove old floor coverings and keep your existing tack strips. We will reuse your existing tack strips to minimize the damage to your floors.
Remove all furniture, appliances, breakable items, and other large items from the installation area. Clear drawers, china cabinets, closets, furniture surfaces, including on and underneath the beds.
Vacuum old carpet thoroughly to minimize the airborne dust and particles.
Due to varying job conditions, it is not possible for us to guarantee an exact time of arrival. Our crew is provided with a 2-hour window and try to arrive as soon as possible. It is important that you or another responsible adult is present during the installation process and for post-installation inspection.
Take notes of any nicks, scratches, or dents on your wall prior to installation.
Make sure there are working electrical outlets available for your installer and their team.
After your old flooring and carpet cushion have been pulled up, vacuum the subfloor before your new carpet is installed to minimize dirt and dust. Your new floor coverings need to be installed over a structurally sound subfloor. Any damage from insects, water, or other problems should be repaired prior to carpet installation.
Inspect the entire installation area with your installer and be prepared to sign a form acknowledging the job has been completed.
Some scratching or chipping of the baseboards may have occurred during the installation process. Our installers are professionals and will do their best to minimize any damages. If chipping and scratching occurred, we are not responsible for the replacement cost of your baseboards.
Carpet seams are necessary but are not entirely invisible. Certain carpet styles, such as low-cut and looped may show seam tape. Piling or shredding is normal in a new carpet and can last from a week to several months. Frequent vacuuming will help eliminate the shedding. Re-stretching may be needed if your carpet starts to wrinkle or ripple. Please contact us directly to have your carpet professionally re- stretched.
Invest in high-quality area rugs for an extra layer of protection. Place rugs in high traffic areas as well as place mats at entrances and exits.