Make sure your hardwood floors are delivered to your home at least two days prior to your installation day so they can acclimate to the environment. Use the temperature and humidity guidelines recommended for your hardwood floors.
Examine your new flooring for damage or defects before installation.
Take care of any repairs to the subfloors before installing your new flooring, and make sure they are clean, flat, dry, and free of debris.
Due to varying job conditions, it is not possible for us to guarantee an exact time of arrival. Our crew is provided with a 2-hour window and try to arrive as soon as possible. It is important that you or another responsible adult is present during the installation process and for post-installation inspection.
Take note of any nicks, scratches, or dents on your wall prior to installation.
Make sure there are working electrical outlets available for your installer and their team.
Inspect the entire installation area with your installer and be prepared to sign a form acknowledging the job has been completed.
Some scratching or chipping of the baseboards may have occurred during the installation process. Our installers are professionals and will do their best to minimize any damages but if chipping and scratching occurred, we are not responsible for the replacement cost of your baseboards.
Regularly vacuum or sweep your floors with a soft-bristled broom. Do not use vacuums with a beater bar or power rotary brush head. Use protective window coverings to block fade-causing UV rays and excessive heat from direct sunlight. Please contact us if you have any additional questions regarding the maintenance of your new flooring.
Invest in high-quality area rugs for an extra layer of protection. Place rugs in high traffic areas as well as place mats at entrances and exits.